Return Policy

New CNC Router machines from FORSUN carry an 18-month warranty that is effective from the date of shipping. CNC machines sold through dealers must be registered with FORSUN within 30 days of purchase to be covered by this warranty. FORSUN guarantees all new machines sold to be free of manufacturers’ defective workmanship, parts, and materials. We will repair or replace, without charge, any parts determined by FORSUN. to be a manufacturer’s defect. We require that the defective item/part be returned to FORSUN with the complaint. In the event the item/part is determined to be damaged due to lack of maintenance, cleaning, and/or misuse/abuse, the customer will be responsible for the cost to replace the item/part, plus all related shipping charges. This limited warranty does not apply to natural disasters; acts of terrorism; normal wear and tear; product failure due to lack of maintenance or cleaning; damage caused by accident, neglect, lack of or inadequate dust collection; and/or misuse/abuse or damage caused where repair or alterations have been made or attempted by others.

All items being returned to FORSUN must have a return merchandise authorization number (RMA) issued by the Customer Service Department. Products must be returned within 30 days from the delivery date. No merchandise shall be returned without an RMA number. Unapproved returns are subject to a 25% stocking fee plus round trip shipping charges. FORSUN is not responsible for additional tools or modifications sold or performed (other than from/by FORSUN) on any FORSUN CNC machine. Warranty may be voided upon the addition of such described tools and/or modifications, determined on a case-by-case basis by FORSUN.

Normal user alignment, adjustment, tuning, and machine settings are not covered by this warranty. It is the responsibility of the user to understand basic CNC machinery settings and procedures and to properly maintain the equipment in accordance with the standards provided by the manufacturer.

Parts, under warranty, are shipped at FORSUN’s cost either by common carrier, FEDEX ground service or a similar method. Technical support to install replacement parts is primarily provided by phone, fax, e-mail or FORSUN Customer Support Website. The labor required to install replacement parts is the responsibility of the user.

FORSUN is not responsible for damage or loss caused by a freight company or other circumstances not in our control. All claims for loss or damaged goods must be notified to FORSUN within twenty-four hours of delivery. Please contact our Customer Service Department for more information.

Only new CNC machines sold to the original owner are covered by this warranty. For warranty repair information, call +86-531-83161518.

When a return merchandise authorization number (RMA) is issued, the customer has 30 days to return the part; otherwise, that number is canceled and the return will not be accepted. No merchandise shall be returned without an RMA number.

Replacement parts/ accessories/ machines are sent free of charge providing the item being replaced is returned to FORSUN within 30 days.

Please keep all the packaging materials to repack the parts/accessories/ machine being replaced. If the item is a small item a return label will be enclosed in your package. Do not throw this away. Please package the item and write both inside and outside of the box the RMA number which was provided through an email and or verbally at the time of the request.

In the event that the item (CNC machine) is not returned to FORSUN, you will be responsible for the cost of the item. Your account will be billed. No service will be given until this balance is paid or the item returned in good condition.

 

Return Policy

In case of dissatisfaction from our services or products, purchaser has the liberty to request a refund from us. Our Policy for the refund will be as follows:

Purchaser shall be eligible for a refund of purchased product according to the terms of this policy (“Refund Policy”). The Refund Policy shall not supersede or replace FORSUN’s limited warranty or disclaimer of such warranty contained in FORSUN’s End User License Agreement. The Refund Policy is applicable solely within the timelines set-forth herein and subject to the requirements set forth herein.

REFUND POLICY

If you want to refund our machine then:

  1. Submit a formal request in writing by emailing linda@forsungroup.com or call 0086 13553169563 to confirm the refund. Firstly, it should be returned within 15 days after the date of dispatch.
  2. After getting your product, shipping charges + transaction charges + packing charges will be deducted from your amount & remaining amount will be transferred in your account if the product does not have any type of damage.
  3. If we got the product after 15 days from the date of delivery it will not be accepted.
  4. If paid by credit card/debit card/net banking, refunds will be issued to the original credit card/debit card/net banking provided at the time of purchase and in case of payment gateway payments refund will be made to the same account.