what payment terms do you have?
We can accept TT, L/C, D/P, West Union and PayPal
Can I get support after buying the machine? And how?
Each machine has manual book and video to explain how to operate the machine. Our technician team is 24 hours ready to provide support in English, Spanish, Russia and Portuguese. We also can send our technician to customer factory to do live training.
Can I see your machine running in my country?
Our machines have been installed in more than 80 countries. Most likely, you can see my machines there and talk to them how my machine and service is. If you need this, pls send mail to linda@forsungroup.com or WhatsApp 0086-13287753168 to get local customer contact information.
What is the warranty of your machine? What should I do if the machine has problem within or without warranty period?
Common machines has 18 month warranty. And our Siemens machine has 3 years warranty.
During warranty period, we will provide service and change spare parts for free. And new parts can be sent in 3 days by DHL. If out of warranty, we will only charge the spare parts cost price which is much lower than you buy in the market.
How to choose CNC Router? Can you design machine according to our request?
We have many kind of machines like ATC woodworking CNC router machine, common CNC machine, DIY desktop CNC Router, EPS CNC routers. But we also have very professional designers for customers different request. So just tell us what products you need to do and max working size, we will recommend suitable machine to you. Our CNC router machine can be customized. And we also can provide 3D drawing for free.
Why your machine price is higher than others?
We never sell cheapest machine but only valuable CNC router machine. All our machine body with heat treatment vibration or we say the annealing which can make sure the machine body strength and roughness. And machine body has sandblasting, rusty deducting, bottom painting and top painting to keep machine outlooking excellent like a car. And all the cables are labelled in English easy for customers to find problem solution in future. These are all extra cost but a good machine needs them.